Let me backup meaning12/11/2023 ![]() ![]() Database dump file added to file list: /home/customer/boldgrid_backup/MY_ / 54412553 (51,89 MB) ![]() I hope this info is enough (I can see an “error” message there): We can infer that neither the file size or the cache plugin are conflicting.Ĥ) Let me share with you the log file, but allow me to hide some parts. I tried downloading it, with both the cache plugin enabled and disabled. Those files were almost 500MB large and could download them without problems before the error.ģ) I set exclusion rules to prevent the cache files being added to the backup. Same error (a browser error page or a blank one that doesn’t trigger the download file popup window)Ģ) I’ve found out that I can’t download ANY of the backups, even those made before the error. Let’s get into it, point by point:ġ) I disabled the cache plugin and tried manually downloading the backup. Hi, Jesse! Thank you for your prompt answer and your readiness to help. If those limitations are preventing your download, your web host will likely have a tool to adjust those PHP values in your hosting control panel. You can find those values in your WordPress Site Health Info under Tools > Site Health > Info > Server. Other common possibilities for this issue are that your backup file is too large to download via the wp-admin interface, either that the filesize exceeds your PHP Post Max Size or the download takes longer than the PHP Time Limit. We might be able to spot any errors creating your backup from that. Since you mentioned the caching plugin, one easy way to eliminate that as a possible cause would be to temporarily disable it, attempt the download to see if it works, and re-enable it.Ĭan you take a look at your backup log for one of the backups that you can’t download and share it here? You can find your backup logs at Total Upkeep > Tools > Logs. Sorry to hear about the problems downloading your backups, we’ll be happy to assist. ![]()
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